Privacy policy

At Flovia Floral Boutique, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our ecommerce website www.flovia.ae, purchase products, or interact with our services.

By accessing our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you use our website, place an order, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Delivery Address
  • Billing Address
  • Payment Information (processed securely through payment providers)
  • Order Details
  • Account Login Information (if registered)

Automatically Collected Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Pages Visited
  • Time Spent on Website
  • Location Data
  • Cookies and Usage Analytics

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Manage customer accounts
  • Provide customer support
  • Improve website functionality
  • Send order updates and notifications
  • Respond to inquiries
  • Prevent fraud and unauthorized transactions
  • Analyze website performance
  • Send promotional offers (only if opted in)

3. Cookies Policy

Our website uses cookies to improve user experience.

Cookies help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Analyze website traffic
  • Improve website performance

You can disable cookies through your browser settings, but some website features may not function properly.

4. Payment Security

We do not store sensitive payment card information on our servers.

Payments are processed securely through trusted third-party payment gateways using industry-standard encryption and security protocols.

5. Sharing Your Information

We may share your information only with:

Service Providers

Third-party companies helping us operate our business including:

  • Payment processors
  • Delivery partners
  • Website hosting providers
  • Analytics providers
  • Marketing service providers

Legal Requirements

We may disclose information if required by law or government authorities.

Business Transfers

If our business is merged, acquired, or sold, customer information may be transferred.

We never sell customer personal information to third parties.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Meet legal obligations
  • Resolve disputes
  • Improve services

7. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete personal information
  • Withdraw marketing consent
  • Request data updates

To exercise these rights, contact us using the information below.

8. Data Security

We implement reasonable security measures to protect your information from:

  • Unauthorized access
  • Data misuse
  • Loss or theft
  • Alteration or disclosure

However, no internet transmission method is completely secure.

9. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Please review their privacy policies before providing information.

11. International Data Transfers

Your information may be stored or processed outside your country where our service providers operate. We take reasonable steps to ensure data protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions regarding this Privacy Policy, contact us:

Flovia Flowers Trading L.L.C
Al Quoz 3, Dubai, UAE

📧 Email:  info@flovia.ae
📞 Phone: +971 58 939 4089

Website: https://www.flovia.ae/